Policy on Withdrawals and Transfers

1.0 Students have to enter into the Standard Student Contract with Hemsdale as part of the framework of CaseTrust stipulated by Consumer Association of Singapore which among other matters outlines the refund policies and the Student Protection Scheme.

2.0
A Student who wishes to withdraw from a program must officially request to withdraw by informing Hemsdale via email, fax, or written mail of his/her intent to withdraw with the following information:
   


a. Student's name
b. Guardian name (if applicable)
c. Student pass number
d. Course enrolled
e. Copy of the official receipt issued by Hemsdale
f. Reason(s) for requesting for the refund

3.0
Hemsdale will respond to the request within 7 working days after receiving the Student's notice of withdrawal.

4.0
Hemsdale recommends that Students discuss their options with the trainers or counsellor prior to submitting a withdrawal. The withdrawal date is defined as the date that the request to withdraw is received by Hemsdale.

5.0
Hemsdale have put in place service guarantees to protect Students and Students are entitled to immediately withdraw from the course by giving written notice to Hemsdale of their intention to do so under the following circumstances:
   
a. If course enrolled by the Student does not commence within a reasonable period from the stipulated course-start date.
b. If course enrolled by the Student does not complete within a reasonable period from stipulated course-end date.
c. If course enrolled by the Student is terminated mid-way.
d. If Hemsdale is in material breach of its obligations under the Letter of Offer or Standard Student Contract.
 
Hemsdale shall, as soon as practical after receiving the Student's notice of withdrawal, and in any event, not more than fourteen (14) working days after receiving such notice refund to the Student, 100 per cent of the course fee and administrative fee less any applicable bank charges properly payable/paid under the Student Protection Scheme.

6.0
Where Student withdraws from the course for any reason other than those set out in Item 4 above, Hemsdale shall after receiving the Student's written notice of withdrawal and in any event no more than fourteen (14) working days after receiving such notice, refund to the Student in the following manner:
   
a. Should prospective Students wish to withdraw their application for a course, they shall be granted a 90% refund of the fees paid when the written notice to withdraw is given more than twenty one (21) days prior to the course/training program commencement date.

b. Should prospective Students wish to withdraw their application for a course, they shall be granted a seventy (70) per cent refund of the fees paid when the written notice to withdraw is given before, but not more than twenty one (21) days prior to the course/training program commencement date.

c. Should prospective Students wish to withdraw their application for a course, they shall be granted a fifty (50) per cent refund of the fees paid when the written notice to withdraw is given after, but not more than seven (7) days after the course/training program commencement date.

d. Should prospective Students wish to withdraw their application for a course, they shall be granted a thirty (30) per cent refund of the fees paid when the written notice to withdraw is given after, but not more than fourteen (14) days after the course/training program commencement date.

e. Should prospective Students wish to withdraw their application for a course, they shall be granted a zero (0) per cent refund of the fees paid when the written notice to withdraw is given more than fourteen (14) days after the course/training program commencement date.
       
   
If Student's written notice of
withdrawal is received
% of the aggregate amount of the Course Fees
and Additional Fees paid
    More than 21 days before the Commencement Date
90%
    Before, but not more than 21 days before Commencement Date
70%
    After, but not more than 7 days after Commencement Date
50%
    After, but not more than 14 days after Commencement Date
30%
    More than 14 days after the Commencement Date
0%


7.0
A Student who transfers from the course to another course within Hemsdale shall be deemed to have withdrawn from the course and the provisions for withdrawal (see Item 5.0) shall apply unless otherwise agreed between Hemsdale and the Student.

8.0
Hemsdale shall refund fees paid by the Student except the Application Fee of SIN$100.00 and student's pass processing fee of S$350 for international Student and of SIN$50.00 for local Student:
 
a. If the offer of a place by the school is not accepted by the prospective Student.
b. If incorrect or incomplete information is supplied by the prospective Student and the offer is withdrawn by Hemsdale.
c. If the Student's pass application of the prospective international Student is unsuccessful.

9.0
Student shall not be granted a refund in full or in part if they are in breach of a Student's pass condition and/or government agencies/authorities rules and regulation under the laws of Singapore and unable to complete the course or program.

10.0
Should a Student request a refund due to grievance or complaint with regard to the course/training program; this shall be dealt with via Hemsdale's Student Grievance and Complaint policy.

11.0
In all cases, the amount refunded will be less any applicable bank administrative charges properly payable/paid under the Student Protection Scheme.

12.0
All appeal for refund of course or service fees made to Hemsdale are subject to consideration by Hemsdale and any decision made by Hemsdale is considered final.

13.0
The Student, upon receipt of the refund from Hemsdale, agrees that the refund amount is final, and the Student's request for refund of the course or service fees is fully settled and the Student shall cease to pursue any further claims from Hemsdale for any other refund of the said course or service fees.

14.0
The Student's Pass is not transferable and will expire upon the Student ceasing to be a student of the school. The school is under an obligation to inform the Immigration and Checkpoints Authority of the Student's withdrawal from, or completion of his/her course of study, and the Student shall deliver to the school within three (3) days of the Student ceasing to be a student of the school, the passport and the Student's Pass for cancellation.